How Bulk SMS Service Benefits Travel Industry?

 

Bulk
SMS is leading the communication area in all industry verticals and it’s highly
adopted in the travel domain too. It is considered as the most dynamic form of
smart communication that allows sharing messages with the prospects and the
existing customers quickly and affordably. The post explains the benefits of
bulk SMS for travel industry along with future perspectives.

Travel
Industry is undoubtedly among the most dynamic industries and one cannot afford
delays in terms of communication, updates, etc. if you are associated with the
travel industry, you must be familiar with the fact that a single delay in
customer interaction can lead to huge losses- both to reputation and revenue.

From
the customer’s perspective, planning a holiday involves long-term planning as
it’s an event for which they have waited for from months. They have worked
harder on every single detail of their itinerary for making it convenient,
comfortable, and as much shorter as possible. However, many small things have
the potential to jeopardize the entire planning remotely. 

Delayed
flights, change in flight schedule, hotel check-in and check-out schedule,
inconsistent communication with the travel agent, etc. are some of the factors
that can break your holiday. What if travel agents can share the message
regarding the changed flight schedule or itinerary updates with the customers
in a timely manner.

Reduce Customer Frustration with Bulk SMS Service

Having
an organized communication channel can at least inform customers about any
updates and changes to their travel routine. It may not help to save the
emotional reaction, but it would certainly prevent customer frustration that
comes with ‘zero’ information.

Almost
every online travel agency and tour operator use bulk SMS as their primary
communication medium with the customers. They not only use it to promote their
product but to keep them informed with the travel updates.

If
you are a newbie in the travel and tourism sector, you must use bulk SMS
service as it goes well with startup budget limitations. It is cost-effective
and you are not required to spend hugely on marketing and promotions of your
new business.

Keep Your Customers Informed with Travel Packages/ Products

When
a new travel product such as a pocket-friendly holiday package, discounted
travel deals, hotel accommodation offers, etc. are introduced, it is vital to
reach your prospects as early as possible before your competitors do.

Bulk
SMS messages enable you to reach potential buyers and spread the word about the
new travel deals and discounts. You can use bulk SMS software or SMS API to
interact with your customers and keep them informed about every single travel
update.

Not
technically sound? No problem. You can still use the software to send
promotional and marketing messages to the existing and new customers. The
software comes with a self-descriptive functional process which is easy to
understand and you will learn to run the tool in few clicks.

Send Booking Confirmations & Share Billing Amount with Customer

Bulk SMS is a great way to share messages
with thousands of customers simultaneously or with one single client just
instantly. You are not required to call your customers and inform them about
flight booking confirmations and other updates.

As soon as a travel booking is made, send
your customer flight booking confirmation and billing receipt. Bulk SMS is
unquestionably the easiest, affordable, and the quickest form of communication
that allows keeping the customers informed.

Not only are you able to share booking
updates, but you can send additional information to the clients regarding the
shopping areas, sight-seeing information, eating outlets, etc. in the close
proximity to keep your customers delighted. Have your own unique way to say you
care!

Send Alerts, Notifications, Updates Easily, Timely with Bulk SMS

As stated earlier that travel is a dynamic
industry and every single update matters. Either travel operators or the customers
can’t ignore the importance to stay updated. One of the most prominent benefits
of using bulk SMS service for travel operators is that they can share alerts
and notifications with their customers just instantly.

The travel businesses can prepare their
customers about any recent travel update through bulk SMS. No doubt, people are
more active on their smartphones and they check messages every now and then
more than the emails.

Since people open almost every single
message they receive from the businesses, bulk SMS is the most powerful way to
share information in a timely manner. Travel operators can share flight
notifications in real-time with their customers.

What Else?

The benefits of bulk SMS service to the travel
and tourism industry are countless. You will have to dig deeper to explore
more. Not just, this marketing technique shares your message with your
prospective buyers but builds a strong customer base too. It helps in delivering
a sharp customer experience while improving customer satisfaction and retention
rates.

Moreover, if you learn to use bulk SMSmarketing strategy effectively, you will be able to reap more benefits. You can
get more qualifying leads who are happy to buy your travel products and boost
revenue. If an SMS campaign is established efficiently and proved to be
successful, you will get more upsell and Cross-sell opportunities.

So, bulk SMS marketing brings huge benefits
for travel agencies and travel agents. All you need to do is understand the
power of building smart SMS campaigns and the capability to run it efficiently.