How to Whitelist URLs and Callback Numbers on DLT: A
Comprehensive Guide
Understanding
DLT and its Importance
Before
we dive into the specifics of whitelisting URLs and callback numbers on DLT
(Direct Local Number Portability), let's briefly understand what DLT is and why
it's crucial for businesses.
DLT
is a regulatory framework introduced by the Telecom Regulatory Authority of
India (TRAI) to curb unsolicited commercial communication (UCC). It mandates
businesses to register their sender IDs and obtain permission to send
commercial messages. This ensures transparency and helps prevent spam.
The
Significance of Whitelisting
Whitelisting
URLs and callback numbers on DLT is essential for businesses to:
Ensure
message delivery: By whitelisting
URLs, you ensure that your messages reach the intended recipients without being
blocked by spam filters.
Maintain
credibility: Whitelisted callback
numbers enhance the trust and credibility of your brand.
Improve
customer experience: Whitelisted URLs and
numbers provide a seamless and hassle-free communication experience for your
customers.
Steps
to Whitelist URLs and Callback Numbers on DLT
Register
on the DLT Portal:
·
Visit the DLT portal
and create an account using your business details.
·
Provide necessary
documents like PAN card, GST registration, and proof of business establishment.
Create
a Sender ID:
·
Once your account is
approved, create a sender ID that represents your brand or business.
Add
URLs and Callback Numbers:
·
Under the "URL
Whitelisting" section, add the URLs that you want to use in your
messages.
·
In the "Callback
Number Whitelisting" section, add the phone numbers that customers can
call back.
Provide
Supporting Documents:
·
Upload relevant
documents to justify the use of the specified URLs and callback numbers. This
might include website screenshots, screenshots of the pages where the URLs are
used, or proof of ownership of the callback numbers.
Submit
for Approval:
·
After entering all
the required details and uploading documents, submit your request for approval.
Wait
for Approval:
·
The DLT authority
will review your application and approve or reject it based on the provided
information and documents.
Tips
for Successful Whitelisting
Be
Accurate and Complete: Ensure that the
information provided in your application is accurate and complete. Any
discrepancies or missing information can delay the approval process.
Provide
Clear Documentation: Upload clear and
relevant documents to support your whitelisting request. This will help the DLT
authority understand the purpose of the URLs and callback numbers.
Be
Patient: The approval process may take some
time. Avoid resubmitting your application multiple times without addressing the
reasons for rejection.
Stay
Updated: Keep track of any changes or updates
to the DLT regulations to ensure compliance.
Conclusion
Whitelisting
URLs and callback numbers on DLT is a crucial
step for businesses to ensure effective communication and maintain credibility.
By following the guidelines outlined in this guide, you can streamline the
process and obtain approval for your whitelisting requests.
FAQs
What
is the difference between URL whitelisting and callback number whitelisting?
URL
whitelisting allows you to use specific URLs in your messages, while callback
number whitelisting enables customers to call back on designated phone numbers.
How
long does the whitelisting process typically take?
The
approval time can vary depending on the volume of applications and the
completeness of your documentation. However, it generally takes a few days to a
few weeks.
Can
I add or remove URLs and callback numbers after approval?
Yes,
you can modify your whitelisted URLs and callback numbers after approval.
However, you may need to provide additional documentation or justification for
the changes.
What
happens if my whitelisting request is rejected?
If
your request is rejected, you will receive a notification explaining the
reasons. You can then address the issues and resubmit your application.
Is
there a fee associated with whitelisting URLs and callback numbers?
The
fee structure for DLT registration and whitelisting may vary. It's recommended
to check the official DLT portal for the latest information.
